I need to amend my booking
You can amend your booking online using our “Manage Booking“. Simply login, using your reservation number and email ID and make the changes you want to, for your booking. This is the quickest and easiest way to make changes to your booking. We’ll get your request and the same shall be processed as soon as possible.
I need to put additional extras on my booking
You can add additional extras to your booking by using our “Manage Booking“. Simply login, click ‘Manage Booking’, and add the extras you want.
If I have not received any email for my confirmation voucher, what should I do?
Generally, confirmation voucher is mailed to you instantly after a successful payment transaction is recorded. However, in some cases, where the car is available on request or has a waiting status, it may take up to 72 hours for you to receive an email with a confirmation voucher. In a situation where you have not received any email after 72 hours of your booking, you must contact us ASAP.
If it’s a next day pickup, we’ll try to confirm the rental for you at the earliest.
How can I add my flight information to my rental booking?
Simply logon to the “Manage Booking” to make the desired changes. Once you login, you can add the flight details by clicking on the ‘Modify Booking’ option.
What are the steps for canceling a booking?
We provide you with easy online facility to cancel your booking. Simply logon to the “Manage Booking” and follow the cancel booking link. Please read the cancellation terms before proceeding.
Booking Cancellation Policy for Part Paid and Pre- Paid Rentals:
- 100 % Refund of pre-payment will be made to the customer, where the booking has been cancelled 24 hours before the pick up.
- In cases, where booking has been cancelled when less than 24 hours are left for pick up, an amount of GBP 20 or equivalent will be retained.
Is it possible for me to extend my rental duration?
Yes, you can extend your rental duration by simply visiting “Manage Booking“. If you have not collected your car yet but would want to extend your booking for some more days, you can login online, visit the ‘Manage Booking’ section and update the date & time for returning the car. Your request will be sent for an approval and will be approved based on the vehicle availability. You will be intimated once the same has been approved.
Is one way rental possible?
One way rental for international and domestic destinations is possible; however, it would strictly depend on the country of rental and the rental company. When making an online booking, you can choose a different drop off location but you must know that a one way rental can cost you an additional fee, payable to the supplier, at the time of vehicle collection.
Is there a possibility for vehicle delivery or collection?
The options for vehicle delivery are available. It depends on the rental company and the country where the rental has been requested. In some cases, an additional delivery/collection charges might incur.
What services are included in my car rental booking?
Rental inclusions vary from supplier to supplier and country to country, but generally a car rental will include services like collision damage waiver, airport & location fee, theft protection, local taxes and unlimited mileage. The inclusions are also displayed before booking a rental and can be seen by hovering your mouse pointer on the Price of the car in the car search results. You may also refer to the “Rate Details” link in the car search result page or if you have already made a booking with us, please refer to your confirmation voucher.
Collision Damage Waiver:
With this insurance, you are covered against the damage to the rental car. An excess charge is, however, payable by you towards the cost of the repair. The excess amount will depend on the supplier and the vehicle type. This waiver does not include intentional damage by using incorrect fuel, damage to tyres, loss of keys, damage/gross negligence and damage caused due to the breach of rental agreement.
For domestic customers in US and Canada, rates generally do not include CDW.
Theft waiver reduces your liability in an event of theft of the rented vehicle. An excess charge is, however, applicable for you to be paid in an event of a theft. The excess amount will depend on the supplier and the vehicle type.
For domestic customers in US and Canada, rates generally do not include THW.
Third Party Liability Insurance
This insurance covers your liability against any damage caused to other people and/or other people’s property. An excess charge is, however, to be paid by you above the value of the insurance.
For domestic customers in US and Canada, rates generally do not include Third Party Liability.
Generally, Collision Damage Waiver (CDW) and Theft Waiver (THW) are included in your rental, however, you must check the “Rate Details” link against the car you are booking, in the car search results, or if you have already made a booking, you may refer to your confirmation voucher.
Are there any local charges that I might face later on?
bgcarrental.com covers all the basic charges in your deal, but there might come situations where you will have to pay extra. Other additional charges payable locally includes conditions like child seats, additional drivers, or additional services like domestic one ways or extra insurance. All such extra charges will be covered in the information provided to you at the time of booking your rental service. All such extra costs should be clarified with the supplier at the time of rental.
What are the requirements for collecting a car booked online?
During the time of vehicle collection, you must have your rental voucher, valid driving license and a credit card in the driver’s name. Also, it is advisable that you do carry other means of identifications like Passport. For any other information as to what might be required at the time of rental, please refer to the terms and conditions of the supplier, sent along with your confirmation voucher.
What should I do in case of a complaint?
All complaints pertaining to the online booking and technical issues related to website must be emailed to us at firstname.lastname@example.org and we will address them right away. For rental service or cars related complaints, we strongly advice you to take up the issue with the rental company directly.
Is it possible for me to take my rental car out of the designated rental country?
It depends upon the country you are renting the car in and also on the supplier providing the service. You can get all the information regarding International or cross-border travel in the booking documentation, Rate Details link and also on Terms and Conditions within the confirmation voucher.
What happens, if I get into an accident?
In a scenario, where you get involved in a mechanical car error or accidental event, you should quickly inform the local car rental firm. It is important for you to inform the accident or mechanical trouble within 24 hours. If it’s an accident, you must also inform and involve local police and file a report giving the full details of third party involved.
An accidental scenario also requires you to fill a report form which must be submitted to the supplier, upon returning the car. Also, please do retain a copy of all the documents and reports with you for the records.
How can I find my supplier?
The information of a supplier is mentioned on the car rental confirmation voucher. The voucher also states information regarding pick up location, time and date of your rental. In case you are still not able to reach the supplier or locate the office, You can anytime get in touch with our support team via call or email.
What should I do, in case, I lose my booking reference or rental voucher?
In a situation like this, it is advisable that, you should immediately get in touch with us e-mail us: email@example.com
How things work in a situation of flight delay or cancellation?
Although the flight details given by you will help your car rental company to keep a check on situations like flight delay or cancellation, it is still advisable that you inform us regarding the situation of your flight. Any failure to do so on your part might incur extra charges.
Is there any facility for child seat?
Due to child seat being mandatory in most of the countries, we do provide child seat facility as an ‘extra’ along with your rental. You must make a request in advance, at the time of booking. All such extras are paid locally at the rental desk.
What happens if the office for car collection or pick up is closed?
In an event, where you arrive at the office when it is closed you must call the supplier to inform about the same. The contact number and other related information about the supplier is provided in your confirmation voucher. The supplier will try to arrange a pick up facility, but usually after hours pick up costs extra local fee. You are requested to confirm the same from your supplier.
Is it possible for me to rent a car without a credit card?
You will need a valid credit card in the lead driver’s name, as most rental companies require this for the security deposit.
Why is a flight number required during the booking?
A flight number provides your supplier with your flight arrival information, which helps them to keep a check on issues like flight delay or cancellation, in turn keeping a check on the car availability in such cases.
What is the age limit to rent a car?
Age limit for renting a car depends on the country you are renting a car in and also on the car rental supplier. You will be advised at the time of booking about the restrictions in place, and this will also be shown on the rental documentation.
Generally, the driving age ranges from 25 to 75 years, however, most car rental suppliers do allow rentals for drivers below the age of 25 years against a Young Driver Surcharge. Please refer to the “Rate Details” link given against each car on the car search result page.
What does a car with 'Available on Request' status means?
When a car is on request, it is likely due to a limited availability of the vehicle with the supplier. In such a case, we contact the supplier to confirm the availability status of the car based on which your booking shall be confirmed within 48 hours.
Incase the rental starts in the next 48 hours, then you are advised to get in touch with us so that we can contact the supplier at the earliest to get the information regarding the availability of your car and revert back to you.
What are the charges for security deposits?
Security charges for a rental differ from supplier to supplier and country to country. Generally, you are informed about your security deposit or charges at the time of booking under the “rate details” link for each car and this information is also included in your rental documentation.
What's the benefit of booking through koscarhire
We have tie-ups with top car rental suppliers, thus we are able to provide discounted rates and deals. We not only let you save around 50% against the usual retail tariff, but also guarantee reservation against a minimal deposit payment.
When do I make a payment for my car?
Upon reserving a car from bgcarrental.com, you would be required to pay a small amount of the total payment amount at our website while the rest of the payment is to be made at the rental desk when you present your voucher to collect your booked car.
Do I get the same car as shown in your website?
Any vehicle shown on the website is for guidance and can be substituted for different model or an upgraded model of the vehicle could be made available by the supplier. Any refusal to such changes should be dealt directly with the supplier and not with Bg Car Rental
Is the car capacity same as shown on the website?
Although Bg Car Rental ensures that the seating capacity of the vehicle is as accurate as possible, however, since, the vehicle data is sent by the supplier to Bg Car Rental, any change in the vehicle specifications (including car capacity and vehicle type) at the time of rental should be dealt with the supplier only.